Groupon's FTD Deal Not What it Seemed
Saturday, February 12, 2011 at 8:06PM
Groupon has cancelled an coupon offering half off of $40 of flowers and gifts from FTD after users complained that the deal wasn't actually a deal at all.
About 3,300 people bought the coupon before Groupon cancelled it. Buyers were directed to a special Web site set up for the offer, FTD.com/Groupon, but they said that prices on the sale site were actually higher than they are on FTD's regular site. Others were upset by the fact that flowers wouldn't be delivered earlier than Feb. 15, the day after Valentine's Day.
In response, Groupon shut the deal down a day early. FTD has changed the terms of the coupon, allowing customers to combine the coupon with other discounts on its site. For the customers that already signed up for the deal, FTD will refund the difference of the purchase.
FTD has a hotline set up to handle the Groupon customers' concerns: 855-645-6214. Groupon has said that customers can request a refund or credit by emailing support@groupon.com.
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