My Appearance on WGST's "The Sully Show" 9/5/14 Talking Mobile and Tech Topics of the Week

Rick and Sully talk about the tech news of the week and Rick is wrapping up 3 1/2 weeks of travel this week in Mobile, AL.

Mobile is getting ready to open a new maritime museum focusing on the Gulf of Mexico called GulfQuest.  Mobile also offers Alligator Alley - where Rick roamed the grounds with hundreds of gators and the new

Ark of India exhibit that will open at the History Musuem of Mobile.
 


www.mobilebay.org for more information

Have a listen to both parts and don't call Atlanta "Hot-lanta"

listen to ‘The Sully Show September 5, 2014 Part 1’ on Audioboo

listen to ‘The Sully Show September 5, 2014 Part 2’ on Audioboo

1.  Apple with Big Announcements Next Week
(iPhone6 and maybe a smartwatch)

On Tuesday, Apple is set to come back to the centre to unveil a set of long-anticipated products: twoiPhones with larger screens, and a wearable computer that the media has nicknamed the iWatch.

The so-called smartwatch will be the first brand-new product unveiled under Apple’s new chief, Tim Cook, who took the helm after Jobs died nearly three years ago.

It is expected to come in two sizes and combine functions like health and fitness monitoring with mobile computing tasks like displaying maps, said people knowledgeable about the product. It will have a unique, flexible screen and, like the new phones, will support technology that allows people to pay for things wirelessly.

With its first wearable computer, Apple will enter a growing market for fitness-tracking accessories and smartwatches filled with gadgets from Samsung Electronics, Fitbit and Nike. And with the two larger phones, the iPhone will fight back against Samsung, whose big-screen Galaxy smartphones have wrestled sales away from Apple over the past few years.

2. U.S. "Outperformed" When it Comes to Customer Service

With its 15 trillion dollar economy, great marketing and big companies, you’d expect USA to be the country where customer satisfaction is at its best. Surprisingly, not only American customers aren’t the most satisfied in the world, but the US is not even among the top 10 countries with best customer satisfaction rating!

The U.S. is only at 15th position among the top countries with the best customer service
We used the latest ZenDesk Benchmark Q1 2014 Report to create an infographic about trends in global customer satisfaction and its importance for business. You can see which country has the happiest customers here: http://crm.financesonline.com/countries-with-best-customer-service-how-crms-improve-client-satisfaction/.
 
From the infographic you will also find out:

    Which industry has the highest customer satisfaction rating (95%)

    By 2020, customer experience will overtake price and product as key brand differentiators

    86% of buyers are willing to pay more for better customer experience

    70% of buying experiences are based on how customers feel they’re treated

 
 
3. Apple Reveals Why Your App Might Get Rejected for App Store

One of the great mysteries of the App Store is why certain apps get rejected and why others don't. Apple has let a surprising number of ripoffs and clones through the store's iron gates, yet some developers face rejection for seemingly innocent apps. "Before you develop your app, it's important to become familiar with the technical, content, and design criteria that we use to review all apps," explains Apple on a new webpage called "Common App Rejections." Rejections include: Apple and our customers place a high value on simple, refined, creative, well thought through interfaces. They take more work but are worth it. Apple sets a high bar. If your user interface is complex or less than very good, it may be rejected; Apps that contain false, fraudulent or misleading representations or use names or icons similar to other Apps will be rejected.


4. The "Selfie Friendly" Camera

Olympus' PEN E-PL7, which was just announced. The company is positioning it as a step-up camera for smartphone photographers, and true to that billing, it has a 180-degree flip-down touchscreen for framing and shooting selfies.

Of course, you don’t have to use this camera to take selfies, but the tilting 3-inch touchscreen is a unique twist on an existing design. In “selfie mode,” which is automatically enabled when the LCD screen is tipped all the way down to face forward, you get a pared-down UI that lets you tap the screen to focus and shoot quickly. By flipping downward instead of upward, the hotshoe and control dials don’t obscure the lower portion of the screen

 

5.  Radioactive Wild Boars Still Roaming the Forests of Germany
I did a double-take with this headline

28 years after the Chernobyl accident, tests have found that more than one in three Saxony boars give off such high levels of radiation that they are unfit for consumption. In 2009 almost €425,000 ($555,000) was paid out to hunters in compensation for wild boar meat that was too contaminated to be sold. "It doesn't cover the loss from game sales, but at least it covers the cost of disposal," says Steffen Richter, the head of the Saxon State Hunters Association.