Airlines Ranked by Twitter Complaints

Keyboard complaints.
 
Social media, specifically Twitter, has become a platform for consumer complaints.  After months of airline issues, including flight cancellations, delays, staff shortages, and baggage mishandled, it seems travelers have plenty to complain about.

InsureMyTrip analyzed more than 4,000 tweets over a two-week period, to discover which of the nine largest airlines received the most negative mentions.   

For the second year in a row, Frontier Airlines has the highest proportions of poor reviews, with more than 60% of its Twitter mentions containing a negative sentiment.

American Airlines and Spirit Airlines follow closely with 59% of negative mentions. Specifically American Airlines was the worst performer for mishandled bags.  While Spirit Airlines received the highest negative tweet score for ‘customer service.’

Delta Airlines and JetBlue Airlines complete the top five worst performing airlines for negative tweets with 52% respectively.

“Issues at the airport dominated the news this summer, so this study can be an important one for those planning to travel over the holidays,” says InsureMyTrip Director of Marketing Sarah Webber.  “The hope is this study will help travelers choose the right airline for them – knowing in advance what they may be getting themselves into.”

Twitter Suspends CEO's Twitter Account

@jack was suspended briefly before being reinstated with some curiously messed-up follower counts.

Read more here:

https://www.cnet.com/news/twitter-ceo-jack-dorseys-twitter-account-vanishes-reappears/

CBS' Twitter Accounts Hacked, as Reported by NBC

Good read:

http://www.nbcnews.com/technology/technolog/cbs-news-says-some-its-twitter-accounts-were-hacked-6C9533058?ocid=msnhp&pos=6

Obama Talks Like a Pirate

Looks like Pres. Obama got into the spirit of International Talk Like a Pirate Day.

This cam through via his Twitter account.

Ozzie Guillen Vows He is Done With Twitter

Marlins manager Ozzie Guillen said he’s done with Twitter.

The outspoken 48-year old explained why before Thursday’s game against the Braves. “I hate Twitter. Everybody who follows me can [expletive] their pants,” Guillen said.

“Don’t follow me anymore. It’s a stupid thing. I never made any money on that. When you speak Spanish, you speak Spanish. When you speak English [people say] ‘you don’t know how to spell English.’ Get a real job. Get a life. I don’t make money out of that. I’m done.”

“I’m not Kim Kardashian. I don’t sell anything in my life to have a Twitter. I tweeted yesterday about my friend dying. I hadn’t tweeted in three months. I don’t tweet anymore. Follow somebody else.

Were people on Twitter sending Guillen nasty messages? “People are nasty,” Guillen said.
Guillen had over 200,000 followers on Twitter.

Now he can get down to managing the Marlins.